• How do I place my order?

    First, select your items and submit your request for a quotation. SeatingExpert.com will send you a custom quote. After you receive the quote, choose the items you want to order. "Accept" as many as you need. This places your order at the prices in the quote. Step-by-step instructions:

    1. Browse and search our website. When you see something you might want, click "Add to quote". Keep shopping until your quote cart has all the items you want on the quote.
    2. Click "View Quote" in the upper-right corner of the window.
    3. Click "Request Quote" at the bottom of the item list. We will receive your request and prepare a custom quote. Soon, you will receive an email with a link to the quote.
    4. Click the link inside the email to see your quote.
    5. Make changes to the quote and request another quote, or click "Accept" - which places your new order. A User ID and Password will be assigned during checkout. When you have finished, you can log on to SeatingExpert.com at any time to check your order's status.
  • Can I request fabric, vinyl, wood or table top samples?

    Yes we do offer free samples on request and will try to get them out to you as soon as possible.
  • What is your policy on product samples?

    Seating Expert is happy to provide product samples. We will charge for the item + delivery which will then go towards your order. If you end up ordering something different than the sample you requested - we will deduct it at the time you place your order. Please note that samples are shipped via FedEx and should be regarded for sample purposes only. If the sample arrives damaged, we will provide replacement parts, if possible. Samples are not returnable or refundable.
  • Does your furniture require assembly?

    All of our chairs, stools, booths etc. come fully assembled unless otherwise specified, except table bases where light assembly is required.
  • Which payment methods do you accept?

    We accept credit cards - American Express, Discover, MasterCard, and Visa as well as checks or money orders.
  • Do you charge sales tax?

    We charge sales tax in New Jersey only.
  • What is your turnaround time?

    We state the approximate ship date on each of our items. When you place your order with us you will receive confirmation with your expected ship date. If you need to have your order sooner, give us a call and we'll work with you.
  • How will my order ship?

    We work with a variety of freight carriers as well as UPS and try to get the best possible quote for you. All of our deliveries are outside deliveries - you have to be there to receive them.
  • Is my order available for Pick Up?

    Depending on the items and the time needed to get the order prepared for pick up, most orders can be picked up 2-3 business days after order is placed. We need a 24 hours advanced notice before all order pick ups. Pick up times are M-F, 8:30AM-3:30PM, CLOSED from 12PM-1PM. Hours subject to change during holidays. 
  • How much do you charge for shipping?

    As we stated before we work with a variety of freight companies - where we get special discount rating (70% and above) - to get the best possible delivery quote for you.
  • What do I need to do at the time of delivery?

    Be sure to inspect merchandise for damage (damaged boxes) at the time of delivery. If you suspect damage you must note that on the Bill of Lading otherwise, we will not be responsible for the damage. If you absolutely can't open boxes to check for damage - sign for concealed delivery. Also, be sure to count the merchandise to check for items lost in transit - note on Bill of Lading.
  • Do you provide a warranty on your furniture?

    All of our wood and metal products have a manufacturer’s warranty. Unless otherwise noted, Seating Expert warrants all wood products are free of manufacturer defects in material and workmanship for one year. Our metal products carry a warranty against manufacturer defects for five years, including broken or fatigued welds. Should one of our products prove to be defective while being used as intended within the warranty limits, we will happily replace or repair the item.
  • Do you offer a return policy?

    Because our products are custom made, we cannot accept returns. We are happy to help you through the selection process, provide material samples, and answer all of your questions until you are satisfied that you’ve made the right choice when placing your order. We may accept non-custom, quick-ship items still in the original packaging. Please call to request an RMA number within 2 weeks after receiving your order.
  • What is your cancellation policy?

    Orders can be cancelled as long as production hasn’t begun. Any fees associated with processing the original and refund payment will not be refunded. Custom orders already in production cannot be cancelled, and there is a 30% restocking fee for returned non-custom, quick-ship items.
  • Do you have a minimum order?

    Yes, as a manufacturer, we do have a $1500 order minimum for first-time buyers.
  • Do you sell residential?

    No we do not sell to residential, we are geared for the commercial market only.