FAQs
How do I place my order?
SeatingExpert.com first provides you a custom quotation for your selections. From the quotation you receive, you can pick and choose among the quoted items and can “accept” any or all of them which then places your order at the quoted prices. Here are the steps:
- View the items on the site and when you find something you want a price for, click “Add to Quote”. Continue doing so until your quote “cart” contains all of the items you wish to have quoted.
- Select View Quote at the upper right of the screen.
- Click Request Quote at the bottom left of the list of items. Your request will be forwarded to SeatingExpert.com and a custom quote will be prepared for you. You will be sent an email containing a link to that quote.
- Receive the email and click the link in it to view your custom quote.
- Revise as necessary and request another quote, or Accept the quote which will place your order. When your order has been submitted, at any time you can log on to SeatingExpert.com and enter your ID and Password (specified during checkout) to check on the status of your order.
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Can I request fabric, vinyl or wood samples?
Yes we do offer free samples on request and will try to get them out to you as soon as possible.
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What is your policy on product samples?
We will charge for the item + delivery which will then go towards your order. If you end up ordering something different than the sample you requested - we will deduct it at the time you place your order. Return to top
Does your furniture require assembly?
All of our chairs, stools, booths etc. come fully assembled unless otherwise specified, except table bases where light assembly is required.
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Which payment methods do you accept?
We accept credit cards - American Express, Discover, MasterCard, and Visa as well as checks or money orders.
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Do you charge sales tax?
We charge sales tax in New York State only.
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What is your turnaround time?
We state the approximate ship date on each of our items. When you place your order with us you will receive confirmation with your expected ship date. If you need to have your order sooner, give us a call and we'll work with you.
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How will my order ship?
We work with a variety of freight carriers as well as UPS and try to get the best possible quote for you. All of our deliveries are outside deliveries - you have to be there to receive them.
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How much do you charge for shipping?
As we stated before we work with a variety of freight companies - where we get special discount rating (70% and above) - to get the best possible delivery quote for you.
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What do I need to do at the time of delivery?
Be sure to inspect merchandise for damage (damaged boxes) at the time of delivery. If you suspect damage you must note that on Bill of Lading otherwise we will not be responsible for damage. If you absolutely can't open boxes to check for damage - sign for concealed delivery. Also be sure to count the merchandise to check for items lost in transit - note on Bill of Lading.
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Do you provide a warranty on your furniture?
A manufacturers warranty is provided on all of our products. Check out item description for more information.
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Do you offer a return policy?
All of our items are custom made and as such we cannot accept returns. Be sure to check out color option as well as size before placing your order.
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Do you have a minimum order?
Yes we do have a 12 item and/or $1000 minimum.
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Do you sell residential?
No we do not sell to residential, we are geared for the commercial market only.
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